MEDIASI PERBANKAN DALAM PERSPEKTIF HUKUM PERLINDUNGAN KONSUMEN

Authors

  • Amaliyah Amaliyah

DOI:

https://doi.org/10.33477/thk.v12i1.31

Abstract

Banking Mediation is a dispute resolution efforts between the bank and its customers conducted by the FSA or LAPSPI for the interests of the parties in order to achieve results that benefit both parties. LAPSPI role in mediating disputes banks have not been effective because there are still weaknesses in the Regulation on Rules and Procedures LAPSPI Mediation. The result of mediation is LAPSPI not provide legal protection against the parties because they have not regulated the legal consequences if there are parties who are not acting in good faith. LAPSPI branches to be made at all branches of the FSA in each province, the number of facilitators (mediators, adjudicators, arbitrators) certified and expert in banking plus so handling the case of banks through the mediation can be effective. Banking institutions should be more active in providing direction or preventive education to the customer to avoid a dispute with the bank, in addition to the complementary rules yet regarding a party who is not acting in good faith and the role of legal counsel when representing clients in dispute. Keywords: banking mediation, consumer protection laws

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Published

2017-09-30

Issue

Vol. 12 No. 1 (2016)

Section

Articles

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